Thank you for choosing INNINGS ("Company", "We", "Us", or "Our"), a mobility technology platform operated by STUPENDOUS INNINGS SERVICES PRIVATE LIMITED, having its registered office at 317, 3rd Floor, Ajmera Sikova, LBS Marg, Ghatkopar West, Mumbai - 400086, Maharashtra, India.

This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of rides, driver subscription plans, in-app purchases, digital payments, and refund processing across the INNINGS mobile applications (Rider App and Driver App) and website (https://stupendousinnings.com/). This policy is formulated in compliance with applicable laws of India, Reserve Bank of India (RBI) guidelines for digital transactions, payment aggregator standards (Razorpay), Google Play Developer Policies, and Apple App Store Review Guidelines.

INNINGS operates as a technology aggregator platform connecting independent third-party transport operators / drivers ("Driver Partners") with passengers seeking mobility services ("Riders"). INNINGS is not a common carrier and does not directly provide transportation services. Therefore, standard physical merchandise return or exchange policies do not apply. All transactions relate to digital platform services, mobility ride bookings, and driver platform subscription entitlements.

2.1 Free Cancellation Window

Riders may cancel a ride request free of charge if the cancellation is made within the initial grace period (typically within 2 minutes of a Driver Partner accepting the ride request) or if the Driver Partner has not yet commenced travel toward the pick-up location.

2.2 Cancellation Charges

A nominal cancellation fee may be applied to the Rider's account if:

• The Rider cancels the ride after the designated free cancellation grace period has elapsed and the Driver Partner has already travelled toward the pick-up location.
• The Driver Partner arrives at the pick-up point, waits for more than the designated waiting time (typically 5 minutes), and is unable to establish contact with the Rider, resulting in a Driver cancellation due to Rider no-show.

Cancellation fees compensate Driver Partners for their time, fuel, and travel commitment. Any applicable cancellation fee will be transparently displayed on the app screen before final confirmation.

2.3 Cancellation by Driver Partner

If a Driver Partner cancels a ride or fails to arrive at the designated pick-up spot, no cancellation fee shall be levied upon the Rider. The Rider may immediately request an alternative vehicle without any penalty.

3.1 Digital Subscription Plans

Driver Partners can subscribe to daily, weekly, monthly, or customized platform access tiers to receive ride requests. Subscription purchases, renewal fees, and platform coin bundles are digital entitlements that grant immediate, real-time access to the INNINGS platform services.

3.2 Non-Refundable Nature of Utilized Subscriptions

Because digital access is granted instantly upon successful payment, subscription fees once activated and utilized are generally non-refundable. However, exceptions are evaluated fairly under the circumstances described below.

3.3 Duplicate Transactions & Technical Glitches

A full refund will be granted to the Driver Partner in the following cases:

• Duplicate Debit: The Driver's account, card, or UPI was debited multiple times for a single subscription purchase due to a network or payment gateway timeout.
• Payment Deducted but Plan Not Activated: The payment was successfully captured by the payment gateway (Razorpay), but the subscription plan failed to activate on the driver account due to a backend technical glitch, and the issue could not be resolved within 24 hours.
• Erroneous Overcharge: The amount billed exceeded the displayed plan price due to a system calculation error.

All in-app purchases and digital transactions conducted via the INNINGS mobile applications adhere strictly to the platform guidelines of the respective app stores:

• Google Play Store: Transactions processed via Google Play In-App Billing comply with the Google Play Developer Distribution Agreement and refund framework.
• Apple App Store: Purchases processed via Apple's In-App Purchase (IAP) system are subject to Apple Media Services Terms and Conditions. Refunds for purchases made through Apple IAP must be requested directly through Apple at reportaproblem.apple.com.
• Direct Payment Gateway (Razorpay): Where transactions are facilitated through our authorized RBI-licensed payment aggregator (Razorpay Software Private Limited), payments are processed over 128-bit SSL encrypted channels conforming to PCI-DSS Level 1 standards.

5.1 Raising a Refund Request

If You believe You have experienced an erroneous debit, technical failure, or eligible cancellation, You may request a refund by:

• Emailing Our dedicated support desk at: support@stupendousinnings.com
• Submitting a support request through the Help & Support section within the INNINGS mobile app.

Please include Your registered mobile number, Trip ID / Order ID, transaction receipt, and a brief description of the issue to expedite the review process.

5.2 Investigation & Resolution

Our dispute resolution team will investigate the transaction logs and payment gateway status within 24 to 48 hours of receiving the request.

5.3 Refund Mode and Settlement Timeframe

Once approved, refunds are strictly processed back to the original payment source (Credit/Debit Card, Net Banking, UPI ID, or Wallet) used during the initial transaction via Razorpay. We do not issue cash refunds for digital payments.

• Standard Settlement Cycle: Approved refunds typically reflect in Your bank account or card statement within 5 to 7 business days, subject to Your bank's processing timelines.
• UPI / Instant Wallet Refunds: Generally reflect within 24 to 48 hours.

For any queries, escalations, or refund claims, please reach out to our grievance and customer support team:

• Company Name: STUPENDOUS INNINGS SERVICES PRIVATE LIMITED
• Registered Office: 317, 3rd Floor, Ajmera Sikova, LBS Marg, Ghatkopar West, Mumbai - 400086, Maharashtra, India
• Customer Support Email: support@stupendousinnings.com
• Official Website: https://stupendousinnings.com/