Please read these Terms and Conditions ("Terms", "Agreement") carefully before using the INNINGS: Rider and INNINGS: Driver mobile applications or the website (https://stupendousinnings.com/) (collectively, the "Platform" or "Services"), operated by STUPENDOUS INNINGS SERVICES PRIVATE LIMITED ("Company", "We", "Us", or "Our"), a company incorporated under the laws of India, having its registered office at 317, 3rd Floor, Ajmera Sikova, LBS Marg, Ghatkopar West, Mumbai - 400086, Maharashtra, India.

By downloading, installing, registering on, or accessing the Services, You agree to be legally bound by these Terms, Our Privacy Policy, and Our Cancellation & Refund Policy. If You do not agree to these Terms, You must not access or use the Platform.

INNINGS operates strictly as an electronic commerce marketplace and technology aggregator platform under the Motor Vehicle Aggregator Guidelines and Information Technology Act, 2000. INNINGS connects passengers ("Riders") seeking ground transportation with independent third-party commercial transport providers ("Driver Partners").

INNINGS is not a public transport operator or common carrier. We do not own, operate, or maintain commercial vehicles. Driver Partners are independent contractors and not employees, agents, or joint-venturers of the Company. The contract for transportation services is entered into directly between the Rider and the Driver Partner.

2.1 Eligibility

You must be at least 18 years of age to register for an account. By registering, You represent and warrant that You possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.

2.2 Mobile OTP Authentication

Account creation requires a valid 10-digit Indian mobile number authenticated via One-Time Password (OTP). You are responsible for maintaining the confidentiality of Your account credentials and for all activities that occur under Your account.

• Booking and Fares: Riders can request point-to-point on-demand rides. Displayed upfront fares are estimates based on distance, travel time, and prevailing traffic. Actual meter fares or fixed route fares apply as specified at booking.
• Payment Obligations: Riders agree to pay the complete trip fare upon completion of the journey using approved payment methods: cash directly to the Driver Partner or digital payment via Razorpay.
• Code of Conduct: Riders must treat Driver Partners with dignity and respect. Damaging the vehicle, consuming prohibited substances, carrying unlawful items, or disorderly conduct will lead to immediate account suspension and potential law enforcement reporting.

• Regulatory & Legal Documentation (KYC): Driver Partners must possess and upload genuine, valid documents: commercial Driving License, Vehicle Registration Certificate (RC), Vehicle Commercial Insurance, Vehicle Fitness Certificate, and Identity Proof. Accounts are activated only upon admin verification.
• Vehicle Maintenance and Safety: Vehicles must be maintained in roadworthy, clean, and mechanically sound condition in compliance with the Motor Vehicles Act, 1988.
• Compliance with Traffic Laws: Driver Partners must strictly obey speed limits, traffic signals, and passenger safety regulations at all times.

5.1 Driver Subscription Packages

To receive ride requests, Driver Partners may purchase digital platform subscription packages (e.g. daily, weekly, monthly, or customized tiers) or platform coin packages as displayed in the Driver App.

5.2 Billing and Payment Gateway

All digital payments and in-app subscription purchases are processed securely through Razorpay Software Private Limited, an RBI-licensed payment aggregator. By initiating a payment, You agree to Razorpay's Terms of Service and authorise the debit of Your chosen payment instrument (UPI, Debit/Credit Card, Net Banking).

5.3 Google Play & Apple App Store Policies

Where in-app purchases are conducted through digital store channels, they conform with Google Play Billing policies and Apple App Store Review Guidelines. All purchases are charged in Indian Rupees (INR) inclusive of applicable Goods and Services Tax (GST).

5.4 Queuing and Rollover

Driver Partners may purchase subsequent subscription packages while an active plan is in progress. New plans are queued and will automatically activate upon expiry of the preceding active plan, ensuring uninterrupted service.

Ride cancellations and subscription refund claims are governed strictly by Our Cancellation & Refund Policy. Eligible refunds for failed or duplicate transactions are processed back to the original source payment method via Razorpay within 5 to 7 business days.

7.1 User-Initiated Account Deletion

In compliance with Google Play and Apple App Store Developer Policies, users may permanently delete their account at any time:

• Within the mobile app: Go to Profile → scroll down near the Logout button → tap "Delete Account".
• Via email: Write to support@stupendousinnings.com with Your registered mobile number.
• For complete instructions, please view Our Account Deletion Page.

7.2 Termination by Company

We reserve the right to suspend or terminate any account immediately, without prior notice, if You violate these Terms, provide fraudulent documents, commit safety infractions, or engage in abusive conduct toward other users or Driver Partners.

The INNINGS brand, trademarks, logos, application software, UI designs, graphics, and backend code are the exclusive intellectual property of STUPENDOUS INNINGS SERVICES PRIVATE LIMITED. You are granted a limited, personal, non-exclusive, non-transferable license to use the app for personal mobility or authorized driving services.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. To the maximum extent permitted by law:

• We do not guarantee that the Services will always be uninterrupted, error-free, or entirely free from temporary server outages.
• The Company is not liable for acts, omissions, driving conduct, or delays caused by independent Driver Partners, or for items left behind in vehicles.
• In no event shall the total aggregate liability of the Company exceed the amount actually paid by You for the specific transaction giving rise to the claim.

These Terms shall be governed by and construed in accordance with the substantive laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

If You have questions, feedback, or legal inquiries regarding these Terms and Conditions, please contact us:

• Company: STUPENDOUS INNINGS SERVICES PRIVATE LIMITED
• Registered Office: 317, 3rd Floor, Ajmera Sikova, LBS Marg, Ghatkopar West, Mumbai - 400086, Maharashtra, India
• Support Email: support@stupendousinnings.com
• Website: https://stupendousinnings.com/